Bills
- How do I know if a bill has been paid successfully?
- Can I still pay a bill if it is overdue?
- How long does it take for the biller to receive my payment?
- Can I download a copy of my bill?
- Where do I find the financial records of the bills I’ve paid?
- Now that I’ve signed up with BILLI do I have to pay all my bills via BILLI?
General
- What is BILLI?
- Where can I sign up?
- How are my funds stored?
- Why do you need my mobile number?
- What if you send money to someone who doesn't have a BILLI® account?
- How is BILLI® different from the rest of the FinTechs out there?
Fees and Charges
Downloading the BILLI® App
Registration
- What if I cannot Verify my account?
- What should I do if I don’t receive my Registration confirmation email?
- What happens after I complete Registration?
- What does it mean when I am told that I have an invalid Street Address?
- What does it mean if my username or Email Address is already registered?
- Can I use password generation tools?
Transactions
- What Are the Account Limits for BILLI?
- Can I change my Bank Account details?
- What if I make an error sending money or receive a request from an unknown person?
- When do I need to add GST?
- Can I send money outside of Australia?
- I cannot Send funds through BILLI Pay®?
Security
- What happens when I unlock my BILLI® device?
- What if I have lost my phone and have forgotten my Passcode?
- What if I forget my Passcode?
- What is a mobile Passcode?
- How secure are my Bank and Credit/Debit Card details?
- How secure is BILLI®?